Field Service Technician

Enabling Field Service Excellence

A suite of end-to-end service management solutions that includes everything field service organizations need to streamline their operations.

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Field Service Metrics

FIELD SERVICE METRICS

Download our Quick Guide as we discuss the results of our benchmarking research and learn how to roll out an analytics program to improve customer satisfaction and operational efficiency.

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SEE TRIMBLE PULSE™ IN ACTION

Watch our demo to see how Trimble PULSE™ can streamline your entire service workflow through cloud and mobile solutions.

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Manage

Manage calls, service contracts, work orders, inventory and billing to streamline your back office experience.

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Schedule

Build and dispatch the most efficient schedules and stay on top of work as changes happen throughout the day.

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Mobilize

Share real-time information and connect mobile workers in the field with the back office, customers and equipment.

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Monitor

Locate, connect, monitor and maintain your fleet, assets, work and workers intelligently.

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TRIMBLE PULSE™:
Connected FIELD SERVICE

See how Trimble PULSE™ connects service delivery from back office to the field technician.

Field Service BENCHMARKS

Customer Satisfaction

0 %

of customers satisfied with service*

SLA Compliance

0 %

of jobs completed within their service agreement*

First Time Fix Rate

0 %

of issues resolved on first visit*

Technician Utilization

0 %

of time effectively used*

*According to The Aberdeen Group 2014

WHAT FIELD SERVICE METRICS SHOULD YOU MEASURE?

Find out what best practice service organizations are measuring, how they monitor and report KPIs and how your operations compare.

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SERVICE MANAGER

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Scheduler

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Field Technician

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CONNECTED FIELD SERVICE

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Field Service Metrics: A Moving Target

If you ask a field service business leader to list the most important metrics for his/her business, the list would include the likes of...

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A Connected World:
Field Service Insight Report

Our latest insight report looks at the connected world of field service management and how organizations are using connectivity to their best advantage.

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