MANAGE

STREAMLINED BUSINESS OPERATIONS

Extensive support for the back office operations of field service organizations, allowing for streamlined business processes that are repeatable and predictable.
Manage your customers, calls, service contracts, estimates and work orders as well as assets, inventory and billing, all from one place.

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Key features

Call--centER.png Call Center
Service--Contracts.png Service Contracts
Work Order Management Work Orders
Asset Tracking Assets & Inventory
Inspection Management Inspection
Estimating--&-Quoting.png Estimating & Quoting
Billing Software Billing

Benefits

  • Eliminate time-consuming manual processes
  • Reduce room for inconsistencies
  • Share accurate data across the entire business
  • Offer customers a more tailored experience
  • Respond to customers in a more consistent, professional & timely way
  • Enter information in to only one system

Trimble PULSE Monitor

Testimonial

"Trimble Work Management has helped us reduce the time that our dispatchers spent on routing from 3 hours a day to about 45 minutes a day - an efficiency savings of 75% or about 11 hours week. Since the technicians no longer needed half an hour a day to plan their own routes, we saved more than 200 hours per week of their time."

Justin Keane

Pacific Telemanagement Services

75%

efficiency saving

FIELD SERVICE BEST PRACTICES

Customer Satisfaction

0 %

of customers satisfied with service*

SLA Compliance

0 %

of jobs completed within their service agreement*

First Time Fix Rate

0 %

of issues resolved on first visit*

Technician Utilization

0 %

of time effectively used*


* according to The Aberdeen Group 2014

What's The Pulse Rate Of Your Field Service Operation?

Find out what best practice service organizations are measuring, how they monitor and report KPIs and how your operations compare.

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moore supply

Case study: MOORE SUPPLY


See how Moore Supply saved 15 minutes per job, saving around 600 work hours per week, and reduced costs caused by redundant site visits.

Read the full case study

Manage

Manage calls, service contracts, work orders, inventory and billing to streamline your back office experience.

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Schedule

Build and dispatch the most efficient schedules and stay on top of work as changes happen throughout the day.

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Mobilize

Share real-time information and connect mobile workers in the field with the back office, customers and equipment.

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Monitor

Locate, connect, monitor and maintain your fleet, assets, work and workers intelligently.

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Field service insight

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FIELD SERVICE MANAGEMENT: TRANSITIONING FROM MANUAL TO AUTOMATED PROCESSES

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A Few Do’s and Dont's For Your Online Customer Service Strategy

Over the past few years, the rise of social media platforms has provided consumers with more power than ever and many now take to the mass audiences of Facebook and Twitter to share their opinions on a company’s product or customer service performance....

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