Scheduler & Dispatcher

OPTIMIZED ASSIGNMENT OF RESOURCES TO COMPLETE WORK

Automatically build, optimize and dispatch the most efficient schedule and stay on top of work as changes happen throughout the day.

Make sure that both planned and emergency work is completed first time and transform the utilization of your mobile workforce, allowing them to complete more jobs per day and in the most efficient way possible.

The change from paper to automated scheduling is a jump too far for many. Read our Quick Guide which outlines a more sustainable stepped approach to managing this transition.

STEPS TO AUTOMATED SCHEDULING: A QUICK GUIDE

STEPS TO AUTOMATED SCHEDULING: A WEBCAST

Are you looking to transition from manual to automated scheduling? Listen to our webcast to find out the best practice, four-staged approach, field service organizations can take when looking to automate their scheduling processes.

WATCH THE WEBCAST

sCHEDULING WEBCAST

Key features

Scheduling Scheduling
In-day Work Optimization In-day Optimization
What-if Analysis What-if analysis
Appointment Booking Appointment Booking
Parts Management Parts
Shift Management Shift Management
Automatic Task Dispatch Task Dispatch
Street Level Routing Street Level Routing

Benefits

  • Maximize worker and equipment efficiency to complete more jobs per day
  • Increase customer satisfaction with better real-time information and management exception alerting for faster response times
  • Optimize resources to ensure customer commitments are met
  • Group work to complete preventative maintenance jobs at the lowest cost
  • Improve first-time-fix rates by assigning work to technicians with the skills and equipment to resolve the issue
  • Give customers choice and flexibility on appointments while letting the business manage capacity
  • Assign the best resource for incoming tasks to minimize impact
  • Collect reliable information to feed back into HR and billing systems
Trimble PULSE Monitor

Testimonial

"Trimble Work Management has helped us reduce the time that our dispatchers spent on routing from 3 hours a day to about 45 minutes a day - an efficiency savings of 75% or about 11 hours week. Since the technicians no longer needed half an hour a day to plan their own routes, we saved more than 200 hours per week of their time."

Justin Keane

Pacific Telemanagement Services

75%

efficiency saving

OUR CUSTOMERS ACHIEVED

0 %

increase in overall company efficiency.*

0 %

on-time delivery record.*

0 %

job completion rate.*


*based on Trimble Field Service Management Case Studies

What's The Pulse Rate Of Your Field Service Operation?

Find out what best practice service organizations are measuring, how they monitor and report KPIs and how your operations compare.

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Atlantic Tower Solutions

Case study:
ATLANTIC TOWER SOLUTIONS


See how Atlantic Tower Services saved $30,000 from recovering stolen assets and reduced fuel costs by 30% using monitoring capabilities from Trimble.

Read the full case study

Manage

Manage calls, service contracts, work orders, inventory and billing to streamline your back office experience.

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Schedule

Build and dispatch the most efficient schedules and stay on top of work as changes happen throughout the day.

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Mobilize

Share real-time information and connect mobile workers in the field with the back office, customers and equipment.

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Monitor

Locate, connect, monitor and maintain your fleet, assets, work and workers intelligently.

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Field service insight

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A Connected World:
Field Service Insight Report

Our latest insight report looks at the connected world of field service management and how organizations are using connectivity to their best advantage.

DOWNLOAD NOW

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What do the latest Field Service trends mean for the service technician?

Here are the transitions we expect service technicians will undergo, what technologies will lead those transformations and how service organizations can incorporate them into their business....

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