Service Manager

STREAMLINED BUSINESS OPERATIONS

Extensive support for the back office operations of field service organizations, allowing for streamlined business processes that are repeatable and predictable.

Manage your customers, calls, service contracts, estimates and work orders as well as assets, inventory and billing, all from one place.


Key features

Call--centER.png Call Center
Service--Contracts.png Service Contracts
Work Order Management Work Orders
Assets-&-Inventory.png Assets & Inventory
Scheduling Scheduling
Automatic Task Dispatch Automatic Task Dispatch

Benefits

  • Maximize worker and equipment efficiency to complete more jobs per day
  • Increase customer satisfaction with better real-time information and management exception alerting for faster response times
  • Optimize resources to ensure customer commitments are met
  • Group work to complete preventative maintenance jobs at the lowest cost
  • Improve first-time-fix rates by assigning work to technicians with the skills and equipment to resolve the issue
  • Give customers choice and flexibility on appointments while letting the business manage capacity
  • Assign the best resource for incoming tasks to minimize impact
  • Collect reliable information to feed back into HR and billing systems
Trimble PULSE Monitor

Testimonial

"Trimble has helped us reduce the time that our dispatchers spent on routing from 3 hours a day to about 45 minutes a day - an efficiency savings of 75% or about 11 hours week. Since the technicians no longer needed half an hour a day to plan their own routes, we saved more than 200 hours per week of their time."

Justin Keane

Pacific Telemanagement Services

75%

efficiency saving

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FIELD SERVICE BEST PRACTICES

Customer Satisfaction

0 %

of customers satisfied with service*

SLA Compliance

0 %

of jobs completed within their service agreement*

First Time Fix Rate

0 %

of issues resolved on first visit*

Technician Utilization

0 %

of time effectively used*


* according to The Aberdeen Group 2014

What's The Pulse Rate Of Your Field Service Operation?

Find out what best practice service organizations are measuring, how they monitor and report KPIs and how your operations compare.

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moore supply

Case study:
MOORE SUPPLY Co.


See how Moore Supply saved 15 minutes per job, saving around 600 work hours per week, and reduced costs caused by redundant site visits.

Read the full case study

Manage

Manage calls, service contracts, work orders, inventory and billing to streamline your back office experience.

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Schedule

Build and dispatch the most efficient schedules and stay on top of work as changes happen throughout the day.

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Mobilize

Share real-time information and connect mobile workers in the field with the back office, customers and equipment.

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Monitor

Locate, connect, monitor and maintain your fleet, assets, work and workers intelligently.

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Field service insight

auto-process.jpg

FIELD SERVICE MANAGEMENT: TRANSITIONING FROM MANUAL TO AUTOMATED PROCESSES

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Connected_Operations.jpg

LEVERAGING TECHNOLOGY TO EFFECTIVELY CONNECT FIELD SERVICE OPERATIONS

Last week, we posted the first in a series of blogs around the importance of connecting your field...

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